Shipping policy
Shipping Policy
At Hagen, every order is packed and shipped with care. Below you'll find everything you need to know about receiving your order.
Order Processing
All orders are processed within [1–3] business days (Monday–Friday, excluding public holidays). During sale periods or new collection launches, processing may take slightly longer. You'll receive a shipping confirmation email with tracking information once your order leaves our warehouse.
Shipping Rates & Delivery Times
Denmark
- [2–4 business days]
European Union
- [3–7 business days]
Rest of the World
- [7–14 business days]
Delivery times are estimated from the date of dispatch, not the order date, and may vary depending on your location and local courier conditions.
Customs, Duties & Taxes
For orders shipped outside the EU, your parcel may be subject to import duties, taxes, or customs fees determined by your local customs authority. These charges are the responsibility of the customer, and Hagen has no control over them. We recommend checking with your local customs office before ordering.
Tracking Your Order
Once your order has shipped, you'll receive an email with a tracking number and link so you can follow your parcel's journey.
Delays
While we work closely with our courier partners to ensure timely delivery, delays can occasionally occur due to customs clearance, weather, or high seasonal demand. We monitor all shipments and are happy to help if your delivery is taking longer than expected.
Lost, Missing, or Damaged Parcels
If your order hasn't arrived within the estimated window, or arrives damaged, please contact us at info@hagenstore.comwith your order number, and we'll resolve it as quickly as possible.
Questions?
Contact us at info@hagenstore.com with any questions about your delivery.